Experiences

Technical Writer Specialist II

Samsung Electronics Canada Inc.
Sep 2022 - Present

Customer Research Group

  • Work on 5+ Knox cloud services in the Samsung Knox ecosystem

  • Create & publish the following documents:

    • release notes, how-to guides, tutorials, and blogs

    • troubleshooting guides, FAQs, and knowledge-base articles

    • REST API developer docs based on the Open API specification using Swagger & Postman for API testing

  • Contribute to editorial duties:

    • Improve & maintain the writing style and guidelines

    • Conduct editorial and Git reviews ensuring consistency in accuracy, relevance, style, tone, grammar, and best practices

    • Ensure quality assurance by using Markdown for quick preview documents for all crucial stakeholders

  • YouTube scripting: Write storyboards, scripts, and record audio for YouTube video tutorials.

  • Very close collaborations with several international teams across several time zones:

    • Subject matter experts, software developers, and support engineers to address the most critical customer issues

    • Product managers, pre-sales engineers, regional technical account managers & senior executives to understand requirements, prioritize approaches, and finalize solutions

Senior Technical Writer

The D. E. Shaw Group
Apr 2021 - Apr 2022

InfoDev (Information Development) Team

  • Researched & documented software projects on financial forecasting, backend API, and data visualisation products & platforms

  • Created detailed API documentation, developer guides, Ops/migration guides, product blogs, and industry guideline documents

  • Created technical content while respecting DDLC processes & industry standards

  • Cross-functionally collaborated with software engineers, SMEs, project managers, and executives to develop & communicate business solutions across multiple countries

 

Senior Machine Learning Engineer

Xperi Corporation
June 2019 - July 2020

Xperi Audio Machine Learning (XAML) Team

  • Maintained detailed API & developer documentation using Confluence, focused on data infrastructure, model architecture, metadata, and data visualisation practices across 3 teams

  • Designed & Implemented machine learning models and data infrastructure for audio scene classification

 

Machine Learning Engineer

ObEN, Inc.
July 2018 - Mar 2019

Machine Learning Research Team

  • Researched & implemented deep learning models for 3D Human Pose Estimation

  • Created & maintained all documentation related to model architectures, data approaches, experiments & evaluation

  • Worked on speech synthesis models for English source & target Korean speakers, while preserving their linguistic contextual accents

Machine Learning Co-op

Bose Corporation
Jan 2018 - June 2018

Algorithms and Connected Experiences (ACE) Team

  • Researched information retrieval techniques for next music station prediction based on user’s listening preferences

  • Used Confluence to document data analysis/model design/evaluation experiments and Trello for project management & tracking

  • Utilised AWS, Apache Spark & Python for data management, iterative modelling, and testing

 

Research Assistant

University of Florida
Jan 2016 - Jan 2018

Li Lab (led by Dr. Xiaolin Li)

  • Authored 2 Bioinformatics research papers that were successfully published in the prestigious Human Mutation and IEEE journals

  • Implemented, designed, and documented machine learning/deep learning models focused on the use case of disease prediction

  • Presented a poster as a Top-20 team in the ICCV 2015 Microsoft-Common Objects in Context poster workshop

 

Marketing Content Writer

Crowdfire
Jan 2015 - July 2015

Crowdfire Marketing

  • Created marketing content for the official Crowdfire blog, focused on marketing strategies for business growth on Twitter & Instagram

  • Cross-functionally collaborated with software engineers, UX designers, and analysts for creating content, elaborating various features of proprietary apps

  • Created, reviewed, and improved marketing content on the Apple App Store & Google Play Store

Software Engineer

Atos
July 2012 - Dec 2014

Retail Industry E-Commerce Solutions (RI-ECS) Team

  • Developed backend services for an enterprise e-commerce web app for 3 European clients, applying the Agile/SCRUM framework principles

  • Extensively collaborated with project managers, product owners, and other stakeholders for project requirements, scoping, and tracking

  • Compiled developers’ Technical Release Notes more than 15 times for multiple JIRA tickets in each 3-week Agile sprint